JET - jobs education & training

It had become increasingly clear that in order to progress further there was a need for JET to build capacity into their own BME led community organisation.  To do this it was necessary to recruit a worker who could ensure we operate within a uniform quality management framework.

The main purpose of the LSC funding is to enhance JET’s ability to deliver.  The key activities of the Quality Officer are:

•    Planning for quality and self-assessment within JET to ensure that team members combine activities and look at addressing the wider issues which are faced by the organisation and its service users.
•    Managing our quality procedures and processes to take into account the needs of JET and working in collaboration with BME groups to support them in developing those procedures.
•    Implementing internal procedures/functions which focus on developing the Board of JET to enhance services and to strengthen the organisation.
•    Ensuring (where needed) that our procedures and standards have a clear relationship to those of the external funding agencies with whom we work.
•    Supporting groups and developing community members, removing barriers and providing positive opportunities for underrepresented groups.
•    Developing good working practice guidelines for staff and volunteers.
•    Involving the whole team in a cycle of continuous improvement.
•    Compiling ways of ensuring we can get user feedback from individuals who may not respond to the usual ‘feedback forms’
•    Conducting comparisons of satisfaction and targets with other capacity building organisations.
•    Evaluating the effectiveness of JET’s training and development for staff and organisation.
•    Evaluating and monitoring performance in such a way that the analysis can be used for operational and strategic purposes.

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