Telephone Skills

22 June 2011
Telephone Skills

COMING SOON!!

Designed for: Anyone who has an interest in gaining effective telephone skills.

Course Content:

  • How to take accurate messages,
  • Understand good telephone manners and call handling skills,
  • How to prepare yourself before making a telephone call to a client
  • How to answer a telephone call

 

Benefits to you/your organisation: You will be able to communicate more confidently and effectively on the telephone. You should be able to take more structed messages.