Customer Service Skills
22 June 2011
COMING SOON!!
Designed for: Anyone with previous experience or interest in front-line work such as receptionist, anyone who comes into contact with customers, fast-to-face or on the telephone.
Course Content:
- How to provide customer service effectively
- How to create a positive impact with customers
- Gain an understanding of how to handle complaints effectively
- A comparison of good and poor customer service.
Benefits to you/your organisation: Staff will be able to give customers a positive impression of themselves and the organisation.
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